Great service, around the clock.
Every customer and every new lead gets a helpful, accurate answer, day or night, by chat or phone. ChatFX learns your business from your own website, and your team steps in whenever someone needs a person.
Add it to the website you already have
WordPressWixSquarespaceShopifyGreat service from day one.
No scripts to write and no flows to build. Point ChatFX at your website and it starts helping your customers.
Add your website
ChatFX reads your pages and any documents you add, so answers come from your business, not the internet.
Turn on chat and phone
Paste one line of code on your site and pick a local number. Chats and calls answer from the same knowledge.
Step in when it matters
Mark yourself Available, and ChatFX brings you the conversations that need a person, with everything said so far.
The right answer, on every channel.
Website chat and phone answering share one knowledge base, so every customer hears the same right answer.
Website chat that sounds like you
Answers from your pages, documents and notes, in your tone. Every visitor gets a clear answer or a next step, like booking a visit or leaving their details.
AI phone answering
A local number that always picks up. Callers get answers, can ask for a person, and when nobody is free, ChatFX takes a message.
Your team takes over
One click to join a chat or take a call, with the full conversation in front of you.
Knowledge that keeps up
Your website is read again on a schedule, and you can add documents and notes any time.
Honest by design
It always says it's an AI. When it can't help, it offers a person or a way to reach you.
Meetings booked for you
Connect a Google or Microsoft calendar, and the AI books appointments while it chats or talks.
Works with your tools
Send leads to HubSpot, check orders in Shopify, and connect Google Workspace or Microsoft 365.
Service with a friendly face.
Visitors can tap the camera in your chat and talk face to face with an AI avatar that knows your business. It answers from the same knowledge as your chat and phone, and the same camera can ring your team instead.
Building your own voice agent? ChatFX Avatar gives it a face, by the minute.
Great answers. People when it counts.
ChatFX handles the everyday questions. The moment a customer asks for a person, or the AI can't help, it brings in whoever on your team is Available.
Nobody free right now? The AI keeps helping and takes their details, so no customer is left waiting.
- Available or Unavailable, one switch
- Round robin, fewest open chats or first to accept
- Calls ring your team right in the browser
- Unlimited team members on every plan
Simple plans. Room to grow.
One credit is one AI-answered chat or one call minute. Every plan starts with a 14-day free trial.
Starter
For a business getting started.
- Website chat and AI phone answering
- 1 local phone number
- Your team takes over, unlimited seats
- Knowledge from up to 200 pages
- 90 days of chat and call history
Pro
For a business that's growing.
- Everything in Starter
- Your brand only, no “Powered by ChatFX”
- HubSpot, Shopify, Google and Microsoft
- Meetings booked on your calendar
- Reports, 1 year of history, 1,000 pages
ChatRep
When you want trained people too.
- Everything in Pro
- Human agent options available
- Agent scheduling and attendance
- CSAT ratings and service reports
- A built-in support desk
ChatFX Avatar
A face for the voice agent you've built. It joins your LiveKit room and speaks with your agent's voice. Pay by the minute.
Just the face. You bring the voice and the AI.
1 custom avatar
Extra minutes $0.17
Premium avatars, extra $0.12
Premium avatars, extra $0.10
Good questions. Straight answers.
Something else on your mind? Email service@chatfx.com and a person will reply.
What counts as a credit?
One AI-answered chat, or one call minute, rounded up per call. Chats your team answers on their own don't use credits.
How do I start the free trial?
Click Start free trial, create your account and confirm your email, then pick a plan and add a card. The trial lasts 14 days with 50 credits, and you won't be charged if you cancel before it ends.
Do I have to write scripts or train the AI?
No. ChatFX reads your website and any documents you add, and it follows instructions we've tuned for great customer service. You can adjust its tone, add notes and try questions before you go live.
What happens when nobody on my team is available?
The AI keeps helping. On chat it offers a quick contact form, and on a call it takes a message, so you can follow up.
Will my customers know they're talking to AI?
Yes. ChatFX always says it's an AI assistant, and calls can announce that they're recorded.
Is my content used to train AI models?
No. Your content is used to answer your customers, and never to train AI models.
What if I need more than software?
ChatRep, the company behind ChatFX, adds trained reps who work with the same AI. Moving over keeps your knowledge, history and phone number. Meet ChatRep
Can I cancel anytime?
Yes. There's no contract, and your plan runs to the end of the month you've paid for.
Give every customer great service.
14 days free with 50 credits. Website chat and phone answering included, no contract.